Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Digital Tools for Children and Young People
- New
03/06/2020
The following digital tools are available to support children and young people with increased mental health needs as a result of COVID-19. The first tool is the ThinkNinja app, from Healios. You can find ThinkNinja on the NHS Apps Library, and Healio Read more
Practice Update
- New
26/05/2020
Everyone attending the practice is required to wear a face mask or face covering before entering the building to protect our patients and staff. To ensure social distancing, if you are arriving for an appointment, once signed in, we will ask you to w Read more
Covid-19 Testing
- New
21/05/2020
Anyone requiring information about testing for Coronavirus can use the Government website: www.gov.uk/apply-coronavirus-test. A dedicated phone line can be used to order a test if no other options are available. The Coronavirus Testing Call Cen Read more
Saltash Health Centre Is Supporting Mental Health Week
- New
19/05/2020
Saltash Health Centre is supporting Mental Health Awareness week you can find out more at www.mentalhealth.org.uk there are lots of resources, opportunities to get involved and kindness stories to explore. Kindness Matters - Mental Health Foundati Read more
Contacting Saltash Health Centre Remotely
- New
18/05/2020
For more information on health at home and how to access NHS services online visit the NHS website. Read more
Saltash Health Centre Doctors Back NHS Call For People To Get Care When They Need It
- New
07/05/2020
Doctors at Saltash Health Centre are among other health and care professionals across Cornwall and the Isles of Scilly urging patients to seek the urgent care and treatment they need. A national NHS drive was launched at the weekend following concern Read more
Hay Fever
19/03/2020
Coronavirus Update
18/03/2020
LIVI
10/12/2019
Over the Counter Medicines
02/12/2019
Patient Participation Group - Lifestyle Course
27/11/2019
The Cornwall Link
27/11/2019
Missed Appointments
26/11/2019
One You
26/11/2019
LIVI
22/11/2019
New Service for Minor Eye Problems
22/11/2019
Extended Opening Hours
22/11/2019
Flu
16/10/2019
New Patients
12/01/2019

Medicine Rescue Pack Requests Update

Saltash Health Centre

CQC Inspected and Rated
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We are currently CLOSED.

Saltash Health Centre

News

Medicine Rescue Pack Requests Update

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Saltash Health Centre

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Saltash Health Centre

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):