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LIVI is live! See below for more information.


FEAR OF FLYING - click on the link to download more information. - FEAR OF FLYING

Online Appointment booking now includes BLOOD TESTS and INR BLOOD TESTS.

Patient Participation Group AGM see details under 'Patient Group' link

Shipping Medicals

For further details please see our link below.  Click here for booking enquiry form.

New Online Link To Cancel Appointments

Please click HERE to cancel your appointment. 

Requesting Sick Certificates

Please note you can request a fit note or sick certificate via a telephone request or using eConsult - you do not necessarily need to see the doctor.

Patient Check-In

Please use the Patient Check-In Screen in the waiting room to check in for your appointment.

New Service

New service for Minor Eye Problems - for more information click here.

Online Consultations

You are able to consult with the surgery online, avoiding telephone calls, delays in getting an appointment and ensuring a prompt response.  To access click on the link below for eConsult.

Out of Hours

For urgent medical problems when the surgery is closed you can call NHS 111 for free on 111. They will signpost you to where you can get help from, or book you an out of hours appointment.

Extended Opening Hours

We are open on Monday evenings from 6.30 pm until 8.00 pm and Wednesday mornings from 7.00 am to 8.00 am.  Please note these appointments are for patients who are unable to attend during our normal opening hours.

Text Messaging

Missed appointments increase waiting times for all our patients. To help improve our patient services, we can send you a FREE text reminderbefore your appointment. Should you no longer need your appointment, early cancellation will enable us to provide care to another patient. It couldn't be easier to register - simply provide your mobile phone number, and a day or so before your next appointment you will receive a reminder detailing the date and time direct to your mobile phone. Sign up now and never miss another appointment!

Any requests for non-repeat items that have not been issued in the last 3 months will not automatically be re-issued.  Please refer to the following:-

1. NHS England Prescribing Advice

2. Consult your pharmacist for advice.   Lloyds Burraton    842013

                                                          Lloyds Fore Street    842606

                                                          Boots     847707

                                                          Saltash Pharmacy  848958

3. If you feel your care is not applicable to the above, please complete an eConsult explaining why you feel the medication is required.

About Prescriptions          pills_box

On average we process over 560 prescription requests daily - this increases dramatically during holiday times such as at Christmas.  In order to help us help you, please request your prescription in plenty of time.

There are 2 types of prescription, acute and repeat.

Acute prescriptions are issued at the time you see the doctor. Usually these are given for a short treatment or when we are starting a new treatment. For a new treatment the doctor may wish to see you again to assess your progress before converting the medicine to a regular/repeat one.

Repeat prescriptions - If you are taking regular medication your doctor may decide that you can obtain a repeat prescription through the receptionist.

How to order your medication:

Please allow 2 working days for your prescription to be ready for collection at the surgery. Repeat prescriptions sent to the local pharmacy of your choice will take 3 working days to be dispensed ready for you to collect your medication.  There are 5 different ways to order your medication:

Paper requests - you can call at the surgery with your prescription counterfoil to order your computerised repeat items.  Alternatively you can complete a request form for any items you may need, but these items must have been prescribed previously to you and will only be issued at the doctor's discretion.

Postal request - if you find it difficult to call at the surgery to request or collect your prescription, we are happy to deal with postal requests;  Please enclose a stamped, addressed envelope if you need the prescription posted back to you.

On-line requests - this is a new service.  By registering your e-mail address at the surgery you will be sent an e-mail which allows you to link into the SystmOnline.  Once registered you will be issued with a unique password which will enable you to access your repeat medication; there is also a comment box for you to complete if you wish to have your medication sent to a local pharmacy.  You will need to continue to order acute items by paper request at the surgery or via email.   If you wish to sign up to use this service then you will need to attend the surgery to sign a consent form - you will also need to provide proof of your identity.   Prescriptions ordered on-line will take 3 working days.  Pick up a leaflet from reception.

E-mail requests - you may also request the repeat items on your computerised prescription counterfoil by e-mail. Again, if you wish you can request that the prescription is sent direct to the local pharmacy. The address is

(Follow the link at the top of this page to order online once you have registered to use this service at the Health Centre)

When ordering repeat prescriptions, please follow these simple rules:

  • Only order what you need and not all the items on the list.
  • If your items run out at different times of the month, ask if it could be arranged that all items run out together.
  • Please tell us if anything has changed, e.g., you have stopped taking any of the medicines or other items on the list.
  • It is important to get your prescription right and sometimes prescriptions may take longer if things need to be checked for your safety.
  • Ensure you include the following information: Name, DOB, Address, Medication needed (with strength) and where you would like to collect the prescription from.

Please only order what you need each time you order a repeat prescription




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