Making an Appointment

All request for an appointment are triaged. You can submit an appointment request for triage in the following ways:

• By visiting our Consulting Room and completing an online patient triage form. This is the best way to request an appointment and saves patients time waiting on the telephone
• For those patients unable to complete the on-line form, there is the option to call the surgery on 01752 842281 during opening hours. Please be aware that due to the volume of calls we receive each day, there may be a wait on the telephone

Requests for appointments are triaged into those that are Urgent and those that are Routine. Please be aware that we book appointments up to 4 weeks in advance, so if you need to see your doctor for a non-urgent issue, there may be a wait.
Please use the patient check-in screen in the waiting room to check in for your appointment when you arrive.

Nurse Appointments

There is a wide range of medical problems that the nurse team are able to see patients about. Some of the following are examples of the conditions that are within our Practice Nurses training and competence to deal with:

• Vaccinations and Immunisations including overseas travel advice
• Removal of stitches
• Cervical smears
• Repeat prescriptions for hormone replacement therapy
• Dressings

Some nurses are trained to run the minor illness clinics, seeing patients who may be experiencing:

• Chest infections
• Sore throats
• Rashes
• Asthma – If you have been advised by the surgery to submit an review of your asthma, please use our online asthma review form
• COPD – If you have been advised by the surgery to submit a COPD assessment, please use our online COPD assessment form
• Diabetes

All of the nurses are able to give advice about all aspects of family planning and are happy to see you for routine review of the oral contraceptive pill.

There are some conditions that you may have felt more appropriate to see a GP about in the past. Some of the nurses have extended their expertise to deal with these problems and you may like to consider seeing the nurse about minor and/or acute illness.

Some examples are listed below:

• “Thrush”
• Scabies
• Conjunctivitis (sticky eyes)
• Impetigo
• Sore throat
• Cystitis
• Earache
• Rashes

Health Care Assistants

Our health care assistants undertake:

• Phlebotomy
• New patient and patient health checks
• Health promotion
• Dressings
• Blood pressure checks – If you have been advised by the surgery to submit an review of your blood pressure, please use our online Blood Pressure Review form
• Spirometry
• Stop smoking advice
• Assisting at minor operations
• Chaperoning