News:

Your doctor
Is the doctor you regularly see different to the doctor you are actually registered with? If so, you can easily re-register with your usual doctor - just ask the Receptionist.

Test Results
Open for enquires Monday-Friday 10-12am & 2-5pm. In order to answer your queries more quickly we have a direct number to obtain test results. This number is only for results - 01752 844922

Out of Hours
For urgent medical problems an out of hours General Practice Service is available via the out of hours service provider.   Please telephone 01752 842281 and you will be directly transferred to this service.

Flu Clinics 2010

We are holding flu clinics on Saturday 9th October and Saturday 23rd October.  Vaccinations will be offered to those patients over the age of 65 or patients that fall into an "at risk" group (as set by the Department of Health).  Please check with the receptionist if you are unsure of your eligibility.

Text Messaging

Missed appointments increase waiting times for all our patients.  To help improve our patient services, we will send you a FREE reminder via text before your appointment.  Should you no longer need your appointment early cancellation will enable us to provide care to another patient.  It couldn't be easier to register - simply provide your mobile phone number and a day or so before your next appointment you will receive a reminder detailing the date and time direct to your mobile phone.  Sign up now!  Never miss another appointment.

 


Doctors
Nursing Staff
Practice Team
Healthcare Team

Community Midwives

We work both within the community and Health centre working closely with the Primary Health Care Team: GP’s, Health Visitors, Practice Nursing Staff and Community Physiotherapists. We also work and liaise with hospital services, particularly Obstetric Consultants, and midwives working within hospital settings. We are able to refer women to hospital services for investigations/care if medically indicated for high risk pregnancies and births, or if the woman’s choice is to give birth to her baby within a hospital setting.

At all times we endeavour to ensure the care and advice offered is based on up to date research based evidence.

We work with a further five midwives (Green Team) to provide a 24 hour “on Call” Facility giving advice for urgent midwifery problems and concerns, and to undertake home births. Within East Cornwall a “Midwifery Advice” line is also available from 09.00-11.00 each weekday to answer any issues a women might have regarding pregnancy, birth, or issues during the post natal period.

Services we provide are
• Preconceptual Advice
• Care and Support during the ante natal period
• Care and Support during the post natal period
• Care in labour for wishing to have their Baby at Home
• Parent Education

You will normally be referred to the midwifery Service by your General Practitioner but are welcome to make direct contact if you wish (via the Health Centre reception desk).

You will normally meet your “Named Midwife’ when you are approximately 8 weeks pregnant. At the first consultation which will last between 1-2 hours you will have the opportunity to discuss with your midwife any aspects or concerns you consider are relevant to your pregnancy— which might be medical, social or emotional—to enable you to become confident in your pregnancy, health and well- being.
We will give you various literature related to pregnancy and discuss the care and appointments recommended for your specific pregnancy.

You will be provided with contact telephone numbers to enable you to contact a midwife at any time if you have midwifery concerns or problems. (Medical concerns should be discussed with your doctor).

Antenatal Clinics are held at the Health Centre. Appointments are necessary. Appointments are necessary and can be booked at Reception.

We hope that you will enjoy your pregnancy and the early days with your baby and if you have any worries or concerns would encourage you to discuss them with your midwife.

Community Nurses

We aim to provide high quality nursing care to people in their own homes, who are unable to attend their GP’s surgery through illness or disability, not transport problems. “We aim to promote independence and healthy lifestyle”.

What to expect:
Our staff wear navy or green uniforms and a NHS blue logo with their name on. They will also say who they are when they first call. They have photographic identity badges that they will produce on request. All information is treated confidentially with the team.

How do I get to see a District Nurse?
You can be referred by:
- Your GP
- Social services
- Other agencies

We specialise in:
- Wound care
- Treating leg ulcers
- Care after an operation
- Helping people regain their full potential
- Assessing for and providing equipment that will help you at home
- Help to overcome people’s problems moving around the home. This includes providing necessary standard equipment when circumstances permit
- Promoting and assessing continence in adults
- Assessing and planning shared care with Social services to help people stay at home and keep their independence.
- Care of those with a terminal illness
- Care of the dying

Team Work:
District nurses work closely with other community health care staff. Together we form a Primary Health Care Team.
This team includes:
Your GP
Social Services
Macmillan and Marie Curie nurses
Health Visitors
Specialist Nurses, such as
Tissue Viability
Continence adviser
Eldercare support nurse
Diabetes support nurse
Parkinson’s specialist nurse
Voluntary agencies.
Working together we ensure you get the maximum level of care and help available to you.

Named Nurse:
This nurse will have overall responsibility for you and is known as your named nurse. They will make sure that any other nurses helping with your care are fully informed.

Patient held record:
We like our patients to be closely involved in all aspects of their care and encourage them to keep their records at home. There is place in these records for other health care and Social Services staff to use. This helps us all to work together. If you are admitted to hospital, go to see your GP, or attend an out patient appointment please take your record with you. You must give permission before anyone else can see your record.

How you can help us:
Cancel appointments you cannot keep so someone else can be seen
Tell us if you change address or GP
Arrange return of any equipment once you have finished using it be telephoning 01208 251493/1502
Patients who receive continence pads may only alter their order through the district nurse. Please do not hoard pads. Return unused items to the health centre.


Complains, concerns compliments and suggestions:
We would like to know what you think about the service we provide. If you are unhappy with the standard of care, please tell us either by speaking to your health care worker or writing to
Trish Cooper
Locality Manager
Liskeard Community Hospital
Clemo Road
Liskeard
PL14 3XA

Health Visitors

The Health Visitors work within a team offering care for the practice-

Our team is available during office hours on 01752 857457
And also on 01752 857458 for telephone advice.
You may wish to make an appointment or call in and see us whilst at the Health Centre.

A large proportion of our work is supporting parents with the care of their babies and young children. Well baby clinics are run on Tuesdays between 10.00 am and 12.00 noon. You are free to attend for advice.

The health visitor team is involved in visiting families before their children are born as well as working with the midwives providing parent craft sessions. We provide child health surveillance within the first 2 years of your child’s life through developmental checks.

The team run a weekly ‘under-ones’ group for families and their new babies. We also liaise with local parent and toddler groups and pre-schools.

We have a Staff Nurse within the team whose expertise is with our adult population. She offers appointments for those over 75 years of age to review their overall general health. She also liaises with local carers groups and day care providers.

Attached Staff

Speech Therapist
We have a speech therapist at the Health Centre who helps particularly with problems of young children who have delayed speech. Referral to this team is via your GP or Health Visitor.

Psychiatric Nurse
We have close contacts with the psychiatric nursing team. In the first instance referral will be by your own doctor.

Chiropodist
A chiropodist also visits the Health Centre but attendance is only possible for those patients over 65 or those registered disabled or diabetic and who are referred by their GP.

Clinical Psychologist - www.outlooksw.co.uk
The Saltash Health Centre has a team of counsellors and a clinical psychologist providing help for people with mental health problems. The types of problems that are dealt with include common difficulties such as:
• Stress
• Depression
• Anxiety, phobias and panic
• Trauma (e.g. following accidents, violent incidents, etc)
• Sleep problems
• Relationship problems

The team of therapists work in the Health Centre. More information about the services they provide can be found on www.outlooksw.co.uk. Referrals to this service can be made through the GP. Typical waiting lists are between 1 to 3 months.

Behavioural Therapist
A behavioral therapist attends the health centre to provide behavioral treatments/cognitive and relaxation therapy. Referral is via your doctor.

Substance Misuse Therapist
A specialist counsellor from CADA (Cornwall's Alcohol & Drugs Agency) attends the Health Centre once a week to provide counselling and education for people with alcohol and drug problems.

Stop Smoking Support
Sharon Nightingale runs a weekly clinic to support people who want to stop smoking, please speak to the Receptionists.

Physiotherapist
There is a physiotherapy department at the health centre. Services provided include the treatment of acute and chronic soft tissue lesions i.e. sports injuries, special mobilization and manipulation and acupuncture principally in the control of pain.

Diet and Exercise Counsellor
We have an advisor who holds a clinic once a month. Ask at reception to make an appointment.