Saltash Health CentreCallington Road Saltash Cornwall, PL12 6DLTel: 01752 842281
For further details please see our link below. Click here for booking enquiry form.
New service for Minor Eye Problems - for more information click here.
From Wednesday 13th June you will be able to consult with the surgery online, avoiding telephone calls, delays in getting an appointment and receive a prompt response.
Out of Hours For urgent medical problems when the surgery is closed you can call NHS 111 on 111.
Extended Opening Hours
We are open on Monday evenings from 6.30 pm until 8.00 pm and Wednesday mornings from 7.00 am to 8.00 am. Please note these appointments are for patients who are unable to attend during our normal opening hours.
Missed appointments increase waiting times for all our patients. To help improve our patient services, we will send you a FREE reminder via text before your appointment. Should you no longer need your appointment early cancellation will enable us to provide care to another patient. It couldn't be easier to register - simply provide your mobile phone number and a day or so before your next appointment you will receive a reminder detailing the date and time direct to your mobile phone. Sign up now! Never miss another appointment.
Our practice uses a recall and reminder service to make sure we are looking after your health by promoting continuity of care. The system encourages you to be actively involved in decisions about your health. Information from your health records tell us which check-ups you are due and when you should visit your Doctor/Nurse. This will help to make sure that important health checks are not forgotten and are performed on time. The reminder system wil also mention tests required to help prevent/detect certains conditions such as Hypertension, Diabetes, Asthma, COPD, as well as treatments such as follow-up immunisations. In some cases you may also receive reminders in addition to those generated from our practice, e.g Cervical smears, breast screening services.
The diabetic clinics are run by Sarah Porter and Janine Hunt, both Practice Nurses. The purpose of these clinics is to support, educate, monitor and review people with diabetes thus reducing possible long term complications. Clients are usually reviewed every 6 months unless they are experiencing problems when earlier review will be advised. At each session the nurse will:
At Saltash Health Centre we continually strive to maintain our high standards of care. We follow the national guidelines set by the National Service Framework, NSF, and Diabetes UK. We routinely audit our practice to ensure these standards are met.
The nurses are all trained to see patients who suffer from asthma on a regular basis. The idea of the appointment is to check inhaler technique, take peak flow readings when the patient is well, assess control of the asthma, discuss possible triggers and give help and information to the patient and their family.
It is an opportunity to change treatments and inhaler devices as appropriate. It is hoped that the more the patient and their family understands asthma the better their control, and the fewer acute episodes they will experience. The frequency of clinic appointments varies depending on how the patient feels and their degree of control but we hope you feel free to make an appointment to see an asthma nurse at any time between regular checks.
The lipid clinic is run by one of our Practice Nurses. You will be invited to attend the lipid clinic if you have any history of heart disease, stroke or circulation problems. Lipids is the term used for the different fats in your blood and it has been shown that the control of these can reduce your risk of further circulation problems occurring. You will be asked to have blood tests 7-10 days prior to the lipid clinic appointment.
The results of your blood tests will be discussed with you when you attend your appointment. The appointment will also involve: Height and weight check, blood pressure, lifestyle advise i.e. smoking, alcohol, diet and exercise, urine check and a medication review. If all is well you will be offered yearly appointments otherwise you will be seen more frequently until any problems are dealt with.
These are being run by our Nursing Team to ensure that people with high blood pressure are given the best treatment in the most convenient way.
This is run by Lisa Taylor, Practice Nurse
Confidential Advice for Teenagers
Young people may come and discuss any worries they have regarding alcohol, smoking, drugs, contraception (including ‘morning after’ pills), pregnancy tests, or anything else, in confidence, with our Practice Nurse. They may phone and ask to speak to the Nurse Practitioner or just drop in and ask the Receptionist to make an appointment. (The Nurse Practitioner may be able to see them right away).
The practice offers a full family planning service. If you wish to take the “pill” any of the doctors or nurses in the practice will be happy to prescribe this for you if there are no medical contra-indications. For other methods of contraception such as coils and caps please make an appointment via the practice nurse to discuss these.
We hold regular Children's Support Meetings as it is our aim to pick up issues early and support children and parents. These meetings are attended by the GPs and other members of the Primary Care Team, eg Practice Nurses, Health Visitors, School Nurse and Midwives.
As part of its on-going commitment to support the growing number of people across Cornwall and Isles of Scilly with diabetes, NHS Kernow has made over 50 health information videos freely available via a specialised online video library.
The bespoke video library covers topics including general self-care, looking after your feet, getting your eyes checked and preparing for pregnancy when you have diabetes, as well as top tips for healthy eating and much more.
Click on the following link to access the Video Library: Diabetes Videos
If you have any concerns about the safety of immunizations please talk to your GP or Practice Nurse.
Babies receive the following immunisations with the first being given at their 8-week check:
Serious reactions to these vaccines are extremely rare. You might find it useful to keep this information with your child’s health record booklet.
Please find more information regarding immunisations here.
We believe very strongly that prevention is better than cure and with this in mind, we run an active system of immunisation and vaccination, cervical smear testing etc.
We encourage patients over the age of 65, and those with asthma, heart or chest problems to have a 'flu immunisation each Autumn. Elderly patients and those at risk are also offered immunisation against pneumonia.
If you are going abroad and require vaccination before travelling, you should consult the Practice Nurse who will arrange this and all necessary certificates.
For patients over 40 with no other serious conditions, we offer NHS Health Checks.
We have a Maritime and Coastguard Agency approved doctor qualified for ENG1 medical certificates. For further information please click below
Saltash Health Centre
Who is the service for:
Any patient registered with our GP practice who is over 16 years of age and presenting with a problem appropriate to be seen by our MSK (Musculoskeletal) Physiotherapist
Our practice will be offering appointments with a MSK Physiotherapist without having to see the GP first for patients with joint or muscle problems, a back or neck problem or sports injuries.
The Physiotherapist will offer a 20 minute appointment. This appointment will allow for assessment of the problem, advice and signposting for management of the problem that you have.
Please note that these appointments are not for on-going physiotherapy but are for assessment and advice only. If the Physiotherapist thinks that you need further treatment, investigation, medication, fit note or onward referral, he/she will be able to liaise with your GP and arrange this for you so that, in most cases, a separate appointment with the GP will not be required.
If you are otherwise well and over the age of 16 years you could be seen by the Physiotherapist for the following problems:
· Back pain and sciatica
· Neck pain and whiplash
· Shoulder pain on movement
· Joint pains – e.g. elbow, wrist, hand, hip, knee, ankle, foot
· Muscle and tendon pains
· Sports injuries, sprains, strains
Contact / Access:
Call the GP practice on 01752 842281. Our patient co-ordinator will ask if you are happy to give a brief description of your symptoms. If your problem is appropriate to be seen by a MSK Physiotherapist you will be offered an appointment.
Any patient registered with our GP practice who is presenting with a problem appropriate to be seen or reviewed by our Pharmacist.
The Pharmacist is an expert in medicines and medication governance.
They will see patients as part of the clinical team. They will be available for advice on minor ailments and over the counter medications.
Saltash Health Centre offers a repeat prescribing service including repeat dispensing (where a series of prescriptions are sent to the chemist, meaning patients only need to order once every 3 or 6 months). This service will be overseen by the Pharmacist who will review the processes.
The Pharmacist will undertake medication reviews. They will also ensure Saltash Health Centre is up to date with alerts and information ensuring our patients continue to be prescribed the most appropriate medication and that we offer best value.
The Pharmacist will look at therapeutic drug monitoring and ensure those patients who require blood tests or other monitoring are up to date, helping to manage patients with long term conditions.
They will also be available for any prescription or medication enquiries.
Call the GP practice on 01752 842281. Our patient co-ordinator will ask if you are happy to give a brief description of your symptoms. If your problem is appropriate to be dealt with by the Pharmacist you will be offered an appointment, either face to face or via a telephone call.
Mental Health Practitioner
Any patient over the age of 18 registered with our GP practice who is presenting with a problem appropriate to be seen or reviewed by our Health and Welfare Practitioner.
Saltash Health Centre has looked at the provision of support for those with emotional or mental health problems – particularly anxiety and depression. Often this is an area in which continuity of care is particularly prized and effective.
Outlook South West provide the primary care counselling and talking therapy service across Cornwall but alongside this patients require support from within the Practice, whether it be for sick-notes, prescription queries or worries or simply the ebb and flow of the condition.
Anita, a senior paramedic, has trained specifically in this area and our Health Practitioner will provide a point of contact for patients with mental health needs – both initially and for follow up. They will be available for face to face or telephone consultations. They will work closely with the GPs and also OSW and the Community Mental Health Team.
Call the GP practice on 01752 842281. Our patient co-ordinator will ask if you are happy to give a brief description of your symptoms. If your problem is appropriate to be dealt with by the Health and Welfare Practitioner you will be offered an appointment, either face to face or via a telephone call.
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